This page explains how to delete your Albrenos account and what happens to your data. It applies to the Albrenos app (com.albrenos.app), operated by Albrenos Solutions.
Delete your account from the app
This is the fastest route and it does not involve contacting us:
Open the Albrenos app and sign in.
Go to Settings.
Tap Delete Account.
Read the warning, then type DELETE to confirm. If your account has a password, enter it as well. Accounts that only use Google Sign-In are confirmed by the typed word alone.
Your account and data are removed straight away and you are signed out. There is no waiting period and no queued request.
If you cannot use the app
If you have lost access to the app or your device, email support@albrenossolutions.com from the address registered to your account, with the subject line Delete My Account. Include the email address or phone number on the account so we can locate it. We verify the request comes from the account holder, delete the account, and confirm by email — normally within 7 days and always within 30 days.
Deletion is permanent. Your profile, portfolio, and history cannot be restored afterwards. Any remaining paid subscription time is forfeited and is not refunded.
What is deleted
Your account, login credentials, and any linked Google sign-in.
Your email address, phone number, and profile details — name, stage name, biography, date of birth, gender, roles, skills, languages, and region.
All media you uploaded: headshots, portfolio photos, showreels, audio, and documents, removed from our media hosting.
Your applications, shortlist entries, saved items, community posts, and notification history.
Reviews you wrote about others, and every private conversation and message you took part in — these are removed for the other participant too.
Casting calls you posted as a producer.
What is kept, and for how long
A small amount of data is retained where the law or platform safety requires it:
Transaction records — retained for the period required by Ethiopian accounting and tax law. These record that a payment occurred; they do not include card or bank details, which we never hold.
Moderation records — reports you filed about other users remain part of their moderation history, and where an account was suspended or banned for serious abuse we keep a minimal record so the same person cannot immediately return. These are detached from your identity.
Reviews other people wrote about you — these are other users' statements about a completed working relationship, so they remain on the platform with your name removed.
Backups — deleted data may persist in encrypted backups for a short rotation period before those backups expire.
Alternatives to deleting
If you only want a break, you can instead turn off email and push notifications in Settings, or edit your profile to remove specific details or media while keeping your account.
Questions about deletion? Email support@albrenossolutions.com.
Contact us
Albrenos Solutions is the operator of the Albrenos app and the data controller for the information described here.